This document is the official public offer of Easy Transfer (the “Carrier”), registered under the law of the Republic of Poland, for premium passenger transfer services. Placing a booking on the site means the customer accepts these terms fully and without reservation.
General provisions
The contract is formed when the customer accepts this offer while booking, either on the website or through the company's official channels.
Services are provided in strict accordance with the transport law of the European Union and of Ukraine.
The Carrier guarantees confidentiality and a high standard of service under its internal regulations.
Subject of the contract
The Carrier undertakes to carry passengers and their luggage along the agreed route, and the customer undertakes to pay for it on time.
The services cover individual transfers, corporate B2B service, and accompanying delegations across the EU and Ukraine.
Booking and confirmation
A booking is valid only once the customer has received an electronic confirmation (a voucher) at the email address given.
The customer is responsible for the accuracy of the details supplied: the date, the time, the flight number, the number of passengers, and any unusual luggage.
Changes to a confirmed booking are accepted no later than 12 hours before the scheduled pickup time.
Price and payment
The transfer price is fixed at the moment of confirmation and does not change because of weather, traffic, or time spent waiting at a border crossing.
Payment may be made by card, in cash to the driver, or by bank transfer.
Corporate customers receive a full set of reporting documents, including European invoices (faktura VAT).
Cancellation policy
Free cancellation is available no later than 24 hours before the transfer begins.
If the booking is cancelled less than 24 hours beforehand, or the passenger does not turn up, the Carrier reserves the right to retain up to 100% of the order value.
If the transfer cannot go ahead through the Carrier's fault, the customer is refunded in full.
Driver and vehicle
The Carrier guarantees a clean, mechanically sound car of the class booked, 15 minutes before the agreed time.
Strict rules apply inside the car: smoking of any kind is forbidden, including e-cigarettes, and passengers' conversations stay quiet and private.
The climate — temperature, music — is set to the customer's wishes alone.
The passenger's obligations
Be at the meeting point at the stated time. Free waiting is 60 minutes at an airport and 15 minutes at other addresses.
Treat the Carrier's property with care. If the interior is damaged, or unscheduled cleaning is needed through the passenger's fault, the customer covers the cost.
Pets and children may travel only if agreed in advance, so that child seats can be fitted or space prepared.
Limitation of liability
All vehicles and passengers are insured as EU commercial insurance requires (Regulation 1073/2009).
The Carrier bears no financial liability if a passenger misses a flight because of force majeure outside the driver's control — natural disasters, closed roads, actions of state authorities.
Personal data
The customer's personal data is collected and processed in strict accordance with the GDPR (EU 2016/679).
The data is used solely to meet logistical obligations and to issue invoices, and is never passed to third parties for marketing.
Resolving disputes
Any dispute arising under this contract is settled by negotiation.
Failing agreement, the dispute goes to the courts at the Carrier's place of registration (the Republic of Poland), under Polish law.
Final provisions
The Carrier reserves the right to amend this offer. The current version is always available on the official website.
The contract remains in force until both parties have fully performed their obligations.